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Privacy Notice

Who we are

H3 (Helping the Homeless into Housing) is a registered charity working in the borough of Stockport.

We work to bring together a combination of temporary accommodation residents, staff working with the homeless, and other local support agencies to pool resources, expertise and help people to move on.

We develop and deliver projects with and for local people who are homeless or at risk of homelessness. These activities focus on preventing and relieving the effects of homelessness and reducing social and financial exclusion. Our overall aim is to support people to move on from homelessness in a sustainable way.

Our registered address is based at:
Brindale House, Brindale Road, Stockport, SK5 8DL.

Our charity number is 1147113.

How we collect your data

You may provide information directly to us, for example by completing a form or making a request for service provision. There are also occasions when we work in partnership with third parties to deliver joint services and information may be obtained that way.

How we use your data

We use information about our customers to plan and undertake the delivery of services. We use your data in line with the principles set out in the Data Protection Act (DPA) 1998.

Some examples of how we use your data are provided below; please note this is not an exhaustive list:

  • To provide additional support / assistance to you
  • To ensure that we meet your specific needs
  • To ensure that we meet other legal obligations (for example in relation to health and safety)
  • To monitor performance and undertake service planning / development
  • To compile and analyse statistics (for example customer profiling)
  • Where otherwise permitted under the Data Protection Act 1998.

With your permission, we may use your photographs in our publications or electronically (for example on our website).

How we protect your data

Data security is very important to us. We will ensure that:

  • Your data is kept safe and secure at all times
  • Handle your information responsibly and respect your confidentially
  • Only collect and process data where it is necessary for us to do so
  • Securely delete / destroy data when it is no longer required
  • Be open with you about how we use your data and who we may share it with
  • Respect your privacy rights

How we share your data

There may be occasions where we share your data. This may happen when:

  • A third party provides a service on our behalf
  • Where there is a legal requirement to do so (for example to prevent and detect crime, in line with the Data Protection Act exemption)
  • Where we are working in partnership with another organisation (for example a support agency or the Council).

In all cases, we will take adequate steps to ensure the security and protection of your personal information.

Our staff can now use devices to monitor and record incidents where they feel their personal safety is at risk. Audio recordings obtained through these devices may be used to take sanctions against offenders and may be used in criminal and civil proceedings.

Your rights

You are legally entitled to access the personal information which we hold about you. This is done by making a Subject Access Request. We will be happy to provide you with a copy of your information in line with the requirements of the Data Protection Act 1998. There may be some occasions when we are unable to provide you with some information for example, if it was provided in confidence or if it relates to a criminal proceeding. For more information please refer to our Information Governance Policy or review information provided on

We try to ensure that all personal data held about you is accurate and correct. However, there may be times when the information we hold is no longer accurate.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

You can set your browser to not accept cookies and the above website tells you how you can remove cookies from your internet browser. However, in some cases, some of the website features may not function as a result.

H3's website uses cookies to remember user preferences, identify unique visitors and to store data. The data is lost once the internet browser is closed. We do not store personally identifiable information in cookies we create, but we do use encrypted information gathered from you to help improve your experience of our website(s). Please note that cookies cannot harm your computer.

Other websites

Our website may contain links to other websites. This privacy notice will not apply to those websites and you should familiarise yourself with the other organisation’s privacy notice in the first instance.

Changes to the Privacy Notice

We will continually review and update this privacy notice to reflect changes in our services and to comply with changes in the law. When such changes occur, we will update this privacy notice and amend the “last updated” date on this page. If there are substantial changes to this statement or in how H3 use your personal information, we will advertise the updated notice on the front page of our website, advertise the changes in our local offices and include an article in our customer newsletter.

We encourage you to periodically review the contents of this privacy notice.

Further information

For further information about Data Protection, Freedom of Information or Environmental Information, please visit the Information Governance page or for more general information, please visit the Information Commissioner’s Office website



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Page last reviewed 04/06/2018
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